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Summary

Travel to customer location to diagnose, troubleshoot and repair appliances utilizing factory training, service manuals and computerized tools.


Essential Functions

– Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
– Level and adjust equipment to include plumbing, gas and electrical connections
– Install and instruct customers on the proper use of equipment
– Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
– Complete all service calls and warranty documentation in an accurate and timely manner
– Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
= Maintain the delivery truck in safe and working order


Physical Demands

Ability to sit, walk and crawl occasionally
Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
Ability to use hands repetitively and power/simple grasp constantly
Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
Physical ability to lift, pull and push products up to 50 pounds frequently
Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
Ability to carry items up to 6 feet occasionally


Work Environment

Generally works in a customer’s home but may be exposed to extremes in temperature, humidity or wetness when in transportation
May occasionally walk on slippery or uneven surfaces
May have exposure to dust, gas, fumes or chemicals
On occasion, may use special visual or auditory protective equipment
Will occasionally climb stairs and work off elevated surfaces